Do you have a store where I can buy Skyla Jewels products?
We are a dedicated online store, so we do not have a storefront. All orders must be placed online.
How long after my order will I have to wait for my item/s?
We generally take around 1-3 business days to fulfill your order. Once your order is made, checked for final quality and packaged, we send your order out as per your selected shipping choice. During peak periods, your order could take 4-5 working days until it is dispatched. We do appreciate your patience and understanding during these busy periods.
If your order requires clarifications or customisations, this can also cause order delay. We will contact you as soon as we can if we need more information.
See shipping section below for estimated delivery times.
What are the items made of?
We try to provide all necessary information in the description of each product. Silver 925 items are made of silver 925, any fashion jewellery pieces are made out of light weight base metal with either a plated or acrylic finish, or pewter, rhodium plated etc.
The item must be returned in it’s original condition, unworn and unaltered in any way. Pierced earrings are strictly non-returnable due to Health & Hygiene Regulations. Items which have been worn and damaged due to client negligence cannot be returned. Returns or exchanges received after the 14 day return period will not be accepted.
0-14 days – Exchange or Gift Voucher
How do I take care of my pieces?
Preserve the colour and shine of your Skyla Jewels pieces by avoiding moisture, lotions and perfume on the metal components. Plating and finishes can fade from wear and tear. Although Skyla Jewels pieces are worn to test out the endurance of each piece, we cannot guarantee reactions to all skin types or activities. Please wear with care. Store your jewels separately in a small zip lock back (remove all air in the bag) to keep it’s shine. Some of us have higher skin acidity than others, so we suggest to paint a thin coat of clear nail polish on your costume jewellery when you’ve received your order to prevent tarnishing.
My wrists are very small/a little bigger – what size should I get?
To help streamline your experience at Jewels and Lace, we used a few months of orders to find the best “default” size which turned out to be approximately 19cm. So far we’ve had great luck with this size as an average best fit.
I have a Skyla Jewels coupon. How to I redeem it?
Each coupon is identified by a Coupon Code and has different requirements and rewards. Please check your coupon — ALL requirements stated on the coupon must be met to receive the discount. Coupon values are as specified on the coupon. Coupons are intended for single use only and are redeemable only on the Skyla Jewels website. Select as many products and as soon as you have selected all the items you like, select the checkout tab. Here you will be able to apply your coupon code and if all requirements are met your discount will be will be subtracted from your cart total.
Please explain how shipping works on your website?
SHIPPING (South Africa)
I received an email that says my item has shipped, how long will delivery take?
Please see the below options we offer for shipping:
Courier delivery (door to door): Our courier gives 1 to 5 working days as an estimated delivery time but we cannot guarantee this. Working days do not include the weekend or public holidays and when your order is shipped on a Friday, it generally means your package is only processed on the Monday by the courier service. Our courier delivers during business hours (no weekends or public holidays) so please select your delivery address accordingly. Please ensure that either yourself or an authorised person is available to sign for your parcel.
PO BOX Delivery: Please note that we do NOT send parcels via the South African Post Office due to very poor service delivery. If you insist on PO Box delivery by providing us with a PO Box number, we will need to request a physical address for your parcel to be delivered to. If this is not an option for you, we will refund you for your purchase, less ALL banking charges incurred by us.
Is there a tracking number so I can track my order?
Yes, we can provide a tracking number when your parcel is ready to be collected by our courier.
I need the order rushed for a birthday/ a gift for a friend/ I am moving, is this possible?
We always try to accommodate our customers. Depending on the volume of orders and location of delivery, we will have to assess any special rush orders on a case by case basis. Send and email to us at firstname.lastname@example.org and we will respond as soon as possible. Please acknowledge that these requests cannot always be guaranteed.
I don’t understand your shipping rates?
Currently shipping is priced at R49 for courier delivery.
I have a boutique shop and I’d love to sell Skyla Jewels, can you give me wholesale details?
Please email us at mailto:email@example.com and tell us a little bit about yourself and your store. We want to hear from you and how you would like to work with us. While we guarantee your enquiries will be read, we cannot always reply in a prompt fashion. Thank you in advance for your patience and your interest in Skyla Jewels. Once we’ve received your request, we’ll make sure to review it as soon as possible and let you know more about wholesale opportunities.
Will you be having any sales or special deals?
The best way to find out about these will be via our facebook page (link at the bottom of this page) or our newsletter. If you don’t see anything listed on our website or social media channels, we most probably don’t have a promotion scheduled.
I live in Gauteng, can I waive the shipping fees and pick up my order directly from you?
Although we are from Johannesburg, Gauteng all orders must be placed online to keep our orders organised and avoid any mix-ups. We love meeting our customers but due to time restraints, we cannot accommodate pick up requests. If there are special circumstances, we will assess on a case-by-case basis.