Delivery & Shipping
How long after my order will I have to wait for my item/s?
Depending on volume, we generally take about 1-3 business days to fulfill your order. Once your order is made and checked for final quality and packaged, we send your order out as per your selected shipping choice. During peak periods, your order could take 4-5 working days until it is dispatched. We do appreciate your patience and understanding during these busy periods.
If your order requires clarifications or customisations, this can also cause order delay. We will contact you as soon as we can if we need more information.
See Shipping section below for estimated delivery times.
SHIPPING (South Africa only)
I received an email that says my item has shipped, how long will delivery take?
Please see the below options we offer for shipping:
Courier delivery (door to door): Our courier gives 1 to 5 working days as an estimated delivery time but we cannot guarantee this. Working days do not include the weekend or public holidays and when your order is shipped on a Friday, it generally means your package is only processed on the Monday by the courier service. Our courier delivers during business hours (no weekends or public holidays) so please select your delivery address accordingly. Please ensure that either yourself or an authorised person is available to sign for your parcel. Please note that we search all addresses on Google Maps before sending out your order. If your address can’t be found on Google Maps, then it can’t be delivered.
PO BOX Delivery: Please note that we do NOT send parcels via the South African Post Office due to very poor service delivery. If you insist on PO Box delivery by providing us with a PO Box number, we will need to request a physical address for your parcel to be delivered to. If this is not an option for you, we will refund you for your purchase, less ALL banking charges incurred by us.
Is there a tracking number so I can track my order?
Yes, we can provide a tracking number when your parcel is ready to be collected by our courier.
I need the order rushed for a birthday/ a gift for a friend/ I am moving, is this possible?
We always try to accommodate our customers. Depending on the volume of orders and location of delivery, we will have to assess any special rush orders on a case by case basis. Send and email to us at firstname.lastname@example.org and we will respond as soon as possible. Please acknowledge that these requests cannot always be guaranteed.
I don’t understand your shipping rates?
Currently shipping is priced at R49 for courier delivery nationwide.
Although we are from Johannesburg, Gauteng all orders must be placed online to keep our orders organised and avoid any mix-ups. We love meeting our customers but due to time restraints, we can not accommodate pick up requests. If there are special circumstances, we will assess on a case-by-case basis.
If you have any questions regarding our shipping and delivery policies. Please feel free to email us on email@example.com.